Mail Rewards Club Help Pages

Mail Rewards Club is Britain's Biggest Newspaper Rewards Club. Since September 2012, over 1 million Mail readers have earned over £30m in Rewards. Below is a guide to help members get the most of their membership as well as some answers to your most Frequently Asked Questions (FAQ's)


3 Easy Steps to Earning Your Reward

Step 1 - Read

Read the Daily Mail and The Mail On Sunday every day and find your Unique Number printed on the back page of the paper.

Step 2 - Register

Once you have joined, log in and register your Unique Numbers to earn Mail Points.

Step 3 - Reward

Reward yourself by redeeming your Mail Points on a fantastic FREE Reward of your choice.

Mail Rewards Club - Definitions

Below is a glossary of some of the words and phrases you may come across in the Mail Rewards Club.

Mail Reward Club Members

Simply register your details at mailonline.co.uk/rewards and activate your account and you may become a Mail Rewards Club Member.

Unique Numbers

These are the 12-digit numbers that appear on the bottom of the back page of the newspaper every day. Each Unique Number can be used only once and must be entered before midnight on the fourth day after the date of publication.

Mail Points

Every Unique Number has a Mail Points value - and Mail Points earn you Mail Rewards. From time to time we may change the Mail Points value attributable to each days Unique Number but it may always be advertised on the paper how many Mail Points that days Unique Number is worth. Occasionally we may have promotional offers or offer Bonus Mail where you can earn even more Mail Points.

Your Mail Points go straight into your Mail Rewards Club Bank Account and are ready to spend as soon as you have enough Mail Points for the Reward you want.

Mail Points in your Mail Rewards Club Bank Account can be exchanged for FREE Rewards in the Mail Rewards Shop. Every Reward in the Shop has a Mail Points value. Mail Points earned after 6 September are valid for one year from the date of publication. Mail Points earned before 6 September 2012 are valid for two years from the date of publication.

Online Verification System

Very occasionally Unique Numbers may not be printed or are illegible. The Online Verification System is what you use to obtain your Mail Points for the day that your Unique Number was missing. You may need to have your paper and all supplements to hand and answer one question about the relevant publication.

Mail Rewards Club Bank

Your Mail Rewards Club Bank Account balance shows you how many Mail Points you have earned. Mail Points are automatically banked every time you enter your Unique Numbers from your newspaper or successfully complete the Online Verification System.

Mail Rewards Club Shop

The Mail Rewards Club Shop is where you can redeem your Mail Points for your choice of FREE Rewards.

Frequently Asked Questions (FAQ's)

Unique Numbers

Where can I find my Unique Numbers?

Your Unique Numbers will be printed on the back page of your paper every day.

When I enter my Unique Numbers where do my Mail Points go?

When you enter your Unique Number your Mail points are credited straight to your Mail Rewards Club Bank Account.



How long do I have to enter my Unique Numbers?

You have until 23:59pm four days after the date of publication to enter your Unique Numbers. For example: Your Unique Number from Saturday needs to be entered by Wednesday at 23:59pm.

My Unique Number is not being accepted when I try to enter it it. What should I do?

Here are some of the reasons why you might not be able to enter your Unique Number:

    - The Unique Number may have been entered incorrectly. Please check this and try again.

    - The Unique Number may have already been entered. We can only accept a Unique Number once.

    - The Unique Number may have expired. Unique Numbers must be entered by 23:59Hrs on the fourth day after the date of publication.

If you are having trouble with your Unique Number, you can always obtain your Mail Points by using the Missing Numbers System. If it is for a weekday edition you may need the coffee break section of your paper to hand, and for Saturday's Daily Mail and the Mail on Sunday you may need your Weekend and/or Live Magazines to hand to answer the verification questions. Please only use the Missing Numbers System if you have to.

Mail Points

Tell me more about the Bonus Mail Points

On occasions we may offer Bonus Mail Points for buying the paper over a certain period of time. Any Bonus Mail Points offers will be advertised on the website and you willreceive the Bonus Mail Points straight into your Bank Account as soon as you have entered the final Unique Number required to meet the criteria.

How many Mail Points are each days paper worth

We advertise the number of Mail Points each days Unique Number is worth in the paper and at the start of each week on the website.

Some of my Mail Points have disappeared. Is that right?

Mail Points may disappear for one of two reasons:

    - They have been spent in the Mail Rewards Club Shop.

    - Some Mail Points have expired. Mail Points earned before 15 September 2012 are valid for two years after the date of publication. Mail Points earned after 15 September 2012 are valid for one year after the date of publication.

How many Mail Points can I have in my Mail Rewards Club Bank Account?

You can save as many Mail Points in your Mail Rewards Club Bank Account as you like.

Promotions

Promotional Codes

From time to time we will offer bonus promotions using promotional codes.  To use a promotional code simply enter your Unique Number as usual but do not press submit.  Then, accurately enter the code you have been given into the Promotional Code box underneath the Unique Number boxes (copying from your email and pasting into the box is the most accurate way to do this).  Only once both your Unique Number and promotional code have been entered should you press submit.  As long as you have entered your promotional code accurately, a message will be displayed on screen to say that your promotional code has been applied and your bonus Mail Points have been allocated.  

Member Details

I've forgotten my password, what should I do?

All your information is safe and your Mail Rewards Club account will still be as you left it. On the account log-in page you will see a button labelled 'Forgotten your password?' Just click on this and follow the instructions and we will send you an email telling you how to reset your password. An email should be with you within a maximum of an hour. Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click on the link in the most recent email in order to reset your password.

I've forgotten which email address I signed up with, what should I do?

Please contact our Customer Service team and we will search for your account using other details.

I would like to change my password, email or address. What should I do?

To change your password, email or postal address details, simply click on your personal details and preferences in your account. Make any changes to these details that you wish and then press 'Submit'.

My account has been deactivated. What should I do?

If you are unable to log in to your account, it may have been deactivated due to trying to enter an incorrect Unique Number or password more than the permitted 10 times. If this happens, please call our Customer Service Team on 0844 2 439 439 and select Option 2. (Calls cost 5p per minute from a BT landline. Calls from mobiles and other networks may be higher. Certain BT plans may attract a connection fee).

Reward Queries

How do I use my Mail Points to claim for my FREE Rewards?

You can use your Mail Points any time in the Mail Rewards Shop. Click on Rewards at the top of any page on our site, choose the Reward you want and follow the steps to redeem that Reward.

I have just redeemed my Reward. When will it be sent?

All Rewards are delivered within 28 days of them being redeemed. You will receive a dispatch email the day your Reward is being sent out and it will then be with you within a maximum of 14 days from then.

I redeemed an e-voucher. When will it be sent?

When you redeem an e-Voucher it will be sent to the email address that you registered with Mail Rewards Club. It should be with you within a maximum of 72 hours. If it doesn't appear in your inbox please check your junk/spam folder before contacting Customer Service. When you receive your e-Voucher there will usually be a code and instructions on how and where you can spend it.

Can I send my Reward to an alternative address?

Rewards can only be sent to the address that is registered to your account. You can change the address on your account under Your Personal Details and Preferences.

I have a dispatch email but have not received my Reward. What should I do?

Please allow up to 14 working days from receipt of your dispatch email for delivery of your Reward. If it has still not arrived after 14 working days please send a message to us via our Contact Us Message Centre and we may arrange a replacement for the first missing Reward. You must contact us within 28 days of not receiving your Reward after dispatch as we cannot accept any liability for claims outside this time frame.

My Reward has arrived damaged/ the wrong Reward has arrived. What should I do?

Please contact our Customer Service team to arrange a free return of your faulty/damaged or incorrect Reward. Please either send us a message via the message centre by clicking on 'Contact Us' when logged into your account, or contact us on 0844 2 439 439 - lines are open Monday to Sunday from 8am to 6pm. (Calls cost 5p per minute from a BT landline. Calls from mobiles and other networks may be higher. * Certain BT plans may attract a connection fee). Lines are open Monday to Sunday from 8am to 6pm.

I am going on holiday. What should I do?

If you are away you can still enter your Unique Numbers from another computer. If you still want to earn Mail Points while you are away and to not have access to a computer we recommend that you pass your account details to a friend or family member who would be happy to buy the newspaper on your behalf and or enter your Unique Numbers for you. Please note Unique Numbers are not supplied in editions outside the United Kingdom. Foreign sales, non-paid for copies and copies sold in the ROI do not carry Unique Numbers.

Member Deals

What is Member Deals?

Member Deals is where Mail Rewards Club members have the opportunity to buy fabulous products from Mail Shop at exclusively discounted prices.  As a Mail Rewards Club member you will save 10% on regular Mail Shop prices.  To view the current Member Deals, visit www.mailshopmemberdeals.co.uk


Why do I need a separate account to purchase products from Member Deals?

Member Deals is operated by Mail Shop and to make a purchase you will need a Mail Shop account.  If you already have a Mail Shop account simply sign in with those details when requested.  If you don?t you will need to create a new Mail Shop account and you will be prompted to do this before you can make your purchase.

How and when will my products be delivered?

For all details on how products are delivered and delivery charges please visit www.mailshopmemberdeals.co.uk/mailshop_delivery.cfm

What if my product is faulty or I change my mind?

For full details on the Member Deals returns policy please visit www.mailshopmemberdeals.co.uk/mailshop_returns.cfm

How do I pay for my order on-line?

You can pay for your order on line with a valid debit or credit card. We accept Switch / MasterCard / Visa / Solo / Visa Electron). We are sorry but we do not currently accept American Express. Authorisation of your card will be taken a point of order but money will not leave your account until the goods are despatched from our warehouse. The payment will appear on your statement as MAIL SHOP via BVG-AIRFLO.

What do I do if I have not received my order within the stated time?

In the unlikely event that you do not receive your order within the delivery time stated please contact us one of our customer service team on 0843 493 5000, where one of our friendly operators will be happy to help you, or email customerservice@mailshop.co.uk

Can I use my Mail Points?

Unfortunately, no. Mail Points are solely to redeem free Rewards and these discounted prices are additional benefits for members.

How do I cancel or alter an order made on line?

Once your order has been confirmed, to cancel or change your order in any way you will need to call one of our customer service team on 0843 493 5000 who can alter the details of your order providing it hasn't yet been despatched.

If I have returned items for an exchange when can I expect my replacement parcel?

Replacements are usually processed within 2 days of the parcel being received by us, but please allow a further 3 days for receipt of your exchanged item.

Mail Rewards Club Cashback

What is Mail Rewards Club Cashback?

Mail Rewards Club Cashback is a new additional service exclusive to Mail Rewards Club Members. As a Mail Rewards Club member, you can earn Cashback with offers from over 2,500 of your favourite retailers.

To earn Cashback, you just need to click through to the retailer's website via the Mail Rewards Club Cashback site, which can be found at the top of the Mail Rewards Club website. In addition, members can also save with vouchers available on the Mail Rewards Club Cashback website. To learn more about how Cashback works, please click here.

Contact Us

If you need further assistance, please get in touch with our Customer Service Team on 0844 2 439 439 (Calls cost 5p per minute from a BT landline. Calls from mobiles and other networks may be higher. Certain BT plans may attract a connection fee). Lines are open Monday to Sunday from 8am to 6pm, or send us a message by logging into your account. If you send a message to us via our Contact Us Message Centre, we may reply within 48 hours of your message.