If you are experiencing difficulties in joining The Mail Rewards Club or using the website and would like to speak to somebody, our dedicated customer service team are here to help. They can be contacted on 0844 2 439 439 (Calls cost 5p per minute from a BT landline. Calls from mobiles and other networks may be higher. * Certain BT plans may attract a connection fee).
Lines are open Monday to Sunday from 8am to 6pm
Alternatively you can email firstname.lastname@example.org and we will aim to respond within 48 hours. Please ensure you email us from the same email address that you use to login to Mail Rewards Club.
The most efficient way we can deal with your query is through our Message Centre. Please log into your account and then click on Contact Us. You can then create a new message to which we will aim to reply to within 48 hours.
You may also find one of the following helpful:
You may find the answer to your query in our Frequently Asked Questions. Click here to view.
If you are already a Mail Rewards Club member and are having a problem with your account, the most efficient way we can deal with your query is through our Message Centre. To do this, please log into your account and go to the Contact Us section, and click on New Customer Query. We aim to reply to all emails within 48 hours.
If you have a query regarding Member Deals, please click here
If you have a query regarding Mail Rewards Club Cashback, please click on the Cashback tab, go to the Contact Us section at the top right of the page and you can send a message to the Cashback Team.